Miro Psychology
Privacy Policy (Policy No: 0001)
Purpose of this policy
Miro Psychology collects, uses, and retains clients’ personal information to facilitate the provision of psychological services. We are committed to managing this information in accordance with applicable laws and ethical guidelines. This policy outlines how Miro Psychology handles personal information, in compliance with relevant privacy principles.
Relevant Laws and other Documents
Miro Psychology operates under the legal requirements of the Privacy Act 1988, the Australian Privacy Principles 2014, and adheres to the ethical standards outlined by the Australian Psychological Society Code of Ethics (2007).
What is personal information?
Personal information includes any details that identify you or could reasonably identify you.
What personal information do we collect and why?
To deliver effective psychological services, Miro Psychology typically collects:
Name, address, and date of birth
Contact details
Medical history, both current and past
Family medical history where relevant
Educational and occupational details
Legal or offending history, as applicable
Additionally, during the provision of psychological services, we may collect:
Responses and results from psychological assessments
Session notes, treatment plans, and progress updates
This information is essential for accurate assessment, diagnosis, and treatment planning.
Information provided by third parties
We may collect information from individuals closely associated with you or involved in your care, such as your GP, with your consent.
Use and disclosure of personal information
Miro Psychology uses and discloses personal information primarily to provide psychological services. This may involve sharing reports with referring agents or other healthcare providers involved in your care.
It is noted that in some circumstances Psychologists are required by law to disclose personal information without the consent of the client. Specifically, Psychologists may disclose personal information if a “permitted general situation” exists such as to “lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety”. This threat does not need to be imminent.
There may be occasions when Miro Psychology discloses the personal information of a client where there is a serious threat to the life, health, or safety of an individual or the public, or on a rare occasion to assist in the location of a missing person.
Storage and security of personal information
We maintain stringent measures to protect clients’ personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of physical records and encrypted electronic data, aligned with professional ethical standards.
Access to your personal information
Clients have the right to access their personal information held by Miro Psychology. Requests must be made in writing, and we may refuse or limit access where legally permitted, providing reasons for any refusal.
Research and personal information
Personal information may be used for research purposes within Miro Psychology to improve service quality. External research involving client information requires explicit consent and ethical approval.
Anonymity and Pseudonymity
Where feasible and lawful, clients may interact with Miro Psychology anonymously or using a pseudonym, except where identification is necessary for service provision or legal requirements.
Psychologists’ duty of care
Miro Psychology adheres to the APS Code of Ethics (2007) regarding the collection, confidentiality, and release of client information. We prioritise client confidentiality and disclosure in situations of immediate risk to individuals or the public.
Data breach plan
In the event of a data breach, Miro Psychology follows national notification requirements to minimise potential harm.
Changes to this policy
We may update this policy periodically to reflect legal changes or best practices. Clients are encouraged to review it periodically.
Complaints
Clients can raise concerns about the handling of their personal information with Miro Psychology via email (privacy@miropsychology.com). We aim to address complaints promptly and within 30 days. If unsatisfied, complaints can be escalated to the Office of the Australian Information Commissioner or relevant professional bodies.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Miro Psychology
1/11 Dunkin St, West End 4101, Brisbane, QLD
0449 092 131
admin@miropsychology.com.au
For further information:
Australian Health Practitioner Regulation Agency (ahpra.gov.au)
Australian Psychological Society (psychology.org.au)